We understand that we are presenting an innovative and unconventional method for purchasing your prescription medications and that you will likely have a number of questions about the process. Our goal is to make sure you are thoroughly informed about your purchase and below we have provided responses to some of the most frequently asked questions. If you have any additional questions, please email or call us at:

Email: rms@myrxsavings.com

Phone: (877)-574-1336

How do I place an order?

Are all prescription medications available?

Is this Legal?

Will you accept my insurance?

How is my first order different from refill orders?

Do I need a valid prescription from my doctor?

How do I pay for my medications?

How long will it take to receive my original order and refill orders?

Can I choose to have my prescription filled with a generic brand?

Why are some of the generic brands in Canada not offered in the U.S.?

What additional fees will I have to pay beyond the price of my medications?

How do I place an order?                            top

To complete an order as a new customer you will need to submit 3 documents to our affiliated pharmacy in Calgary, Alberta Canada. (Total Care Pharmacy, License #1537). Please allow a maximum of 21 business days for your first order and a maximum of 14 business days for any refill or new orders. You will be called to authorize shipment of refills and you will have to submit another prescription for new orders. Note the only additional fee is a US$9.95 shipping fee per ORDER, not per prescription. Please review the process below and visit our How to Order page if you wish to order online. If you prefer, you can call us at (877)-574-1336 for free price quotes and we will mail you the order forms.

1) Customer Agreement Form You can submit this in one of three ways:
a. Submit it online
b. Print it out, sign it, and fax it toll-free to (888) 431-1185
c. Print it out, sign it, and mail it to:

Total Care Pharmacy Ltd.
Suite 100 - #8 Manning Close
NE Calgary, AB CANADA T2E 7N5

2) Health Profile Questionnaire and Payment Information You can submit this in one of three ways:
a. Submit it online
b. Print it out, sign it, and fax it toll-free to (888) 431-1185
c. Print it out, sign it, and mail it to:

Total Care Pharmacy Ltd.
Suite 100 - #8 Manning Close
NE Calgary, AB CANADA T2E 7N5

3) A valid written prescription from your U.S. Physician
To ensure faster processing, first make a copy of the prescription and fax it toll-free to (888) 431-1185 after submitting your Customer Agreement and Health Profile.
You can also mail your prescriptions directly to our partner pharmacy at the address below, but it will delay processing of your order.

Total Care Pharmacy Ltd.
Suite 100 - #8 Manning Close
NE Calgary, AB CANADA T2E 7N5

Are all prescription medications available?                            top

Many of the same pharmaceuticals offered in the United States are also offered through our affiliated pharmacy in Canada; however, you will not be able to fill prescriptions for any addictive or narcotic pharmaceuticals.

What is the legitimacy of your service?                           top

For many years, U.S. citizens living in northern border-states have been organizing bus trips into Canada to take advantage of the lower prices for medications. Our service offers access to the same savings for Americans in all parts of the country through our partner Canadian pharmacy. However, you must provide a valid prescription from your licensed U.S. physician, you order cannot exceed a 3-month supply, and you cannot fill prescriptions for any narcotic or addictive medications.

Will you accept my insurance?                            top

Insurance plans in the U.S. do not traditionally accept claims from a foreign pharmacy, but we have found many insurance companies are starting to accept them. You will receive a receipt with your prescription that you can submit to your insurance company, but we cannot guarantee that you will be reimbursed. We suggest calling your insurance company to determine their policy on this issue.

How is my first order different from refill orders?                            top

During your first order, you will need to complete the registration process which includes accepting the customer agreement, filling out a health profile form, submitting a copy of your prescription via fax or mail along with our Prescription Order Form, and providing payment information.

If you have refills written for your prescription, a representative from our affiliated pharmacy will call you about filling the refills as they come due. Once your prescription has expired, you will need to submit a copy of the new prescription written by a U.S. physician along with the Prescription Order Form you can access from our How to Order page. As is the case with your first order, the new prescription will be reviewed along with your medical information and approved by a Canadian physician for fulfillment.

Do I need a valid prescription from my doctor?                            top

Yes. In order for our partner pharmacy to fill your prescription, you must submit a copy of your original prescription written by a licensed U.S. physician during the ordering process.

How do I pay for my medications?                            top

The only method of payment currently accepted by our affiliated pharmacy is by credit or debit card. You can use either a Mastercard or Visa, and all payment transactions take place on secure servers to ensure the protection of your personal financial information. If you do not wish to submit your credit card information online, we can help you submit it to our affiliated pharmacy over the phone. Please call us at (877)-574-1336 if you need assistance. If you do not have a personal credit card, you can use one from a friend or family member if you choose.

How long will it take to receive my original order and refill orders?                            top

Due to the time it takes to validate your medical information and register you as a new customer, your initial order could take a maximum of 21 days to arrive. However, our affiliated pharmacy is usually able ship your order to you in 12-13 days depending on volume. Refill orders could take a maximum of 14 days to arrive, but our affiliated pharmacy is usually able to ship your refill orders in 7-10 days.

Can I choose to have my prescription filled with a generic brand?                            top

Yes. The generic drugs produced in Canada are held to the same rigorous approval process that is analagous to that of the U.S. Federal Food and Drug Administration. The generic drugs offered by our affiliated pharmacy are used widely by Canadian citizens similar to the use of generic drugs offered in the U.S. You will be able to indicate your willingness to accept generics when you fill out the Health Profile form.

Why are some of the generic brands in Canada not offered in the U.S.?                            top

Due to differences in the patent laws between the two countries, there are generic analogs of U.S. drugs that are produced in Canada that are not offered in the U.S. This is a legal matter and in no way relates to a compromise in quality and safety.

What additional fees will I have to pay beyond the price of my medications?                            top

The only additional fee is a shipping charge of US$9.95 per order, not per prescription. You may order several prescriptions at once and you will only be charged one shipping charge of US$9.95. Please note that if you order from multiple countires at the same time you will be charged $9.95 per order, per country.